Our products make great Christmas gifts, we are happy to wrap your order as a gift and include a personal message on a gift card, at no extra cost. We can even ship straight to your friend! If you would like help picking a gift just send us a message and we will be happy to help.

If you'd like the order sent straight to your friend for their birthday or Christmas, please use their shipping address when checking out, and include your special message, in the message box, so we know it is a gift.

 

Refund Policy

We have a 14-day return policy, which means you have days after 14 receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide proof of purchase.

To start a return, you can contact us at hello@lunarhugs.com. Items sent back to us without first requesting a return will not be accepted.

 

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

 

Exceptions / non-returnable items
Earrings cannot be returned for hygiene reasons.  Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. 

You can always contact us for any return question at hello@lunarhugs.com.