Shipping Information
At Lunar Hugs, we want your jewellery to reach you quickly, safely, and beautifully packaged.
Standard Delivery
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United Kingdom – £2.99 (FREE on orders over £50)
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Republic of Ireland – £4.99 (orders ship directly from Ireland, so there are no customs fees)
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Europe – £7.99
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Rest of World – £9.99
Delivery Timeframes
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UK: 2–4 working days
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Ireland: 3–5 working days
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Europe: 5–7 working days
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Rest of World: 7–10 working days
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Orders are dispatched within 24 hours (Monday–Friday) 🌙
Customs & Duties
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UK & Ireland: No additional customs fees.
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Europe & Rest of World: Local customs or import duties may apply. These are the responsibility of the customer.
Tracking
All orders include tracking, so you can follow your Lunar Hugs all the way home. ✨
Packaging
Every order is carefully packaged in our Lunar Hugs gift-ready packaging, perfect for treating yourself or sending as a gift. 🌙
Ordering as a Gift
Our jewellery makes the perfect gift. We offer:
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Complimentary gift wrapping and a handwritten gift card with your message
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The option to ship directly to your loved one
To send a gift:
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Enter your recipient’s shipping address at checkout
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Add your message in the order notes box
Need help choosing the perfect piece? Just email us at hello@lunarhugs.com and we’ll be happy to assist.
Refund & Returns Policy
We hope you love your Lunar Hugs jewellery, but if not, we’re here to help.
Returns
We offer a 14-day return policy from the day you receive your order.
- Items must be unused, unworn, with tags, and in original packaging.
- Proof of purchase is required.
To start a return, email hello@lunarhugs.com. Please do not send items back without contacting us first.
Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.
Exceptions
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Sale items and gift cards are non-refundable.
Refunds
Once we’ve received and inspected your return, we’ll confirm if it has been approved. If so, your refund will be processed to your original payment method.
For any return questions, contact hello@lunarhugs.com.